FAQ
Firstly
Q
What is Visionary Traders?
A
It is an overseas trader service where inery option trading can be done.
Q
What is binary option deal?
A
It is an easy investment to predict price goes up or down.
https://www.visionary-traders.com/visionary-traders.com/description/1_binaryoption.pdf
Q
Is it possible to make profit with binary option trading?
A
Certainly yes, if you check newest market news, and make correct investment.
Q
What is the opening hours of Visionary Traders?
A
From Monday morning 7:00 to Saturday morning 6:00 (JST)
Q
Support of the corresponding time?
A
Support is available 24 hours a day, but the correspondence time will be from 11 o'clock to 16 o'clock on weekdays. (Japan time)
Q
The period until the identification is approved?
A
Identification will be happy to correspond to the support of the corresponding time (16 o'clock weekday mornings 11).
※ When I received sent to outside support of the corresponding time, we will reply with confirmation the next business day.
Q
Do you have a browser that is recommended?
A
Visionary Traders recommends Google Chrome (latest version).
Q
Trade screen does not appear
A
Visionary Traders uses the latest Web technology and can not be used with old browsers. Please use the following supported browser (latest version).

▼ desktop
Windows
  • Google Chrome (vr45 later)
  • Mozilla Firefox (vr40 later)
  • Apple Safari (vr7.0 later)
  • Microsoft Internet Explorer (vr10 later)
Mac
  • Google Chrome (vr45 later)
  • Apple Safari (vr6.0 later)
  • Mozilla Firefox (vr37 later)
▼ mobile
Android
  • Android standard browser (vr4.2 later)
  • Google Chrome (vr44 later)
iOS
  • Apple Safari iOS (vr7.0 later)
  • Google Chrome (vr44 later)
Q
I do not know how to trade.
A
Here is the explanation about each transaction such as "Minute" "Now".
https://www.visionary-traders.com/visionary-traders.com/description/4_howtoTrade.pdf
About Registration
Q
Do you charge registration fee and/or account holding fee?
A
No. You can register and hold account all for free.
Q
I don't receive any notice for completion temporary registration
A
It is possible the email is distributed into SPAM folder.
To release SPAM filter, you need to configure your email receiving setting.
Please refer to following to release SPAM filter.
Q
Is it possible to edit registration information?
A
Yes. You can edit them in Customer information menu.
Q
What should I do if i forgot my password?
Q
What can I do if i forgot my log in email address?
A
Sorry for the trouble Inquiry please contact
Q
Is it possible to open a corporation?
A
If you use corporate accounts, "Register transcript" is necessary in addition to the confirmation documents of the above persons.
In addition, please send documents concerning the representative stated in the registry certificate to the confirmation documents of the principal.
About deposit and withdrawal
Q
How to deposit money?
A
クレジットカード( MasterCard® JCB)、銀行振り込みをご利用いただけます。
Q
Prepaid credit card (V replica, vanilla Visa online, etc.) Do you can settle in?
A
MasterCard®のプリペイドクレジットカードであればご利用いただけます。
Q
How to withdraw money
A
It is possible to any bank in the world.
Q
When can i deposit/withdraw money?
A
We accept deposit and/or withdrawal 24hours.
※Support operations of the corresponding time is 16:00 from weekday morning 11:00 (JST)
Q
Why my deposit amount is not reflected to my balance of account after i done the deposit?
A
Please contact Customer Support. ( Inquiry )
Q
What is the period in accordance with the bank withdrawal procedure?
A
It usually takes 5 business days to confirm, and 5-7 business days to wire-transfer.
*If there are incomplete registered information, it may take more days.
Thanks for your understanding.
Q
How much bank withdrawal fee?
A
There is no fee when withdrawing money.
* In case of withdrawal of less than 10,000 yen, a fee of $35 (equivalent to the same amount in the case of foreign currency) will be incurred. We will deduct the withdrawal fee from the withdrawal amount.
Relay bank fee (lifting charge) and incoming banking fee at overseas remittance will be borne by the customer.
For the receiving banking fee, please contact directly to the bank registered at the payee's bank account because it depends on the bank you use at the time of withdrawal.
※A predetermined fee will be incurred if you need to withdraw money again due to a difference in bank account
Q
After the payment, can you deposit the payment amount without trade?
A
Your withdrawal, you need to take advantage of the trade more than the payment amount.
Q
Can I withdraw my bonus?
A
Within the validity period of the bonus, dealings for the multiplication of the bonus amount are required. * Depending on the campaign etc., conditions will differ.
In the case of a bonus of 5000 yen (· achievement magnification 1 time · validity period 90 days), it is necessary to make 5000 yen dealings to withdraw the bonus amount.
You can check the bonus you are applying from "Bonus" in the menu.
About bonus
Q
How do I receive a bonus?
A
In order to receive a bonus, you must satisfy the conditions of each bonus and you need to apply for a bonus yourself.
*Please refer to the following bonus types for how to apply for each bonus.
Q
About application method of bonus
A
To apply for a bonus, please fulfill the conditions of each bonus and fill out the desired bonus name to our customer support (Email:support@visionary-traders.com), and please contact our customer support with '○○ Bonus Request'.
※For LINE@ only, additional bonus, please message directly to our LINE@.
Q
What are the bonuses for bonuses?
A
Bonuses are largely divided into 【Bonuses given when you deposit money】 and 【Bonuses given when certain conditions are met even if you are not depositing money】.The details are as follows.

【Bonus at the time of payment】
無条件キャッシュバックボーナス
Depending on the deposit amount, the amount of the bonus awarded will differ and the content will be the following two types.

  • 入金額2万円~5万円未満の場合
    • ボーナス金額5千円付与
    • Achievement condition:1 time   Validity period:90 days

  • Deposit amount over 5 mann yen
    • ボーナス金額1万円付与
    • Achievement condition:1 time   Validity period:90 days

  • ボーナスの受け取り方
    ご入金後、【入金ボーナス希望】とカスタマーサポート(当社メール)又は、お問い合わせフォーム(http://www.visionary-traders.com/desc/contact)よりご連絡下さい。

【Bonus except when paying money】
  • Basic information bonus
    • Bonus amount:3,000 yen granted
    • Withdrawal condition:Achievement magnification 1 time(Transaction over 3,000 yen)
    • Validity period:90 days
    • Bonus condition :基本情報を全て入力し、【基本情報ボーナス希望】とカスタマーサポート(当社メール)又は、お問い合わせフォーム(http://www.visionary-traders.com/desc/contact)よりご連絡下さい。

  • Birth month bonus
    • Bonus amount:5,000 yen granted
    • Withdrawal condition:Achievement magnification 1 time(Transaction over 5,000 yen)
    • Validity period:90 days
    • Bonus condition :基本情報ボーナスと本人確認を済ませてある状態でご自身の誕生日の月に【誕生月ボーナス希望】とカスタマーサポート(当社メール)又は、お問い合わせフォーム(http://www.visionary-traders.com/desc/contact)よりご連絡下さい。

  • LINE@ Additional Bonus
    • Bonus amount:5,000 yen granted
    • Withdrawal condition:Achievement magnification 1 time(Transaction over 5,000 yen)
    • Validity period:90 days
    • Bonus condition:Please add LINE@ of our company and message 【LINE@ additional bonus hope】 directly to LINE@.

  • Friend Referral Bonus
    • Bonus amount:5,000 yen granted
    • Withdrawal condition:Achievement magnification 1 time(Transaction over 5,000 yen)
    • Validity period:90 days
    • Bonus condition :紹介したお友達が2万円以上入金し、且つ基本情報と本人確認を終えている状態で【友達紹介ボーナス希望】とカスタマーサポート(当社メール)又は、お問い合わせフォーム(http://www.visionary-traders.com/desc/contact)よりご連絡下さい。


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      ◆ Customer support (Japanese only)
      Contact Information
      Email:support@visionary-traders.com
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